Frequently Asked Questions
What is Glassboard?
Glassboard is a private social network for businesses. It’s like Facebook, but with the privacy of email and the immediacy of mobile. In Glassboard, you create ‘boards’ which are groups of people around a common interest, and you can share messages, comments, photos, videos, files and even your location (when appropriate).
Jump to Glassboard premium FAQs
Glassboard privacy policy and terms of service.
Where can I download the app?
Who can see the content I share?
Think of each board as a different group of people. If you have a board that shares dog pictures, and a board that talks about classic cars, neither group will ever know about the other. Your dog pics will be seen only by the people in the dog pics board, and talk about classic cars will only be shared with the members of the classic cars board.
Getting set up with Glassboard
Where can I download the app?
I just got an 'invitation code', now what?
Invitation codes are used to send out in email or twitter to get people into boards quickly. All you need to do is open your Glassboard app (or log into Glassboard.com) and you'll see a link to "enter invitation code". Tap that and enter the invitation code you received, and you'll join the board.
I just got an email invitation, now what?
If you know the person who sent the invite and want to accept the invitation, just click Join in the email and you’ll be taken to a page where you can either log in or create an account. If you’re new, you can track the conversation through the web, through one of our mobile phone clients, or both.
How do I create an account?
On the web
Click here to create an account in Glassboard.
On the phone
Just tap the Create Account button on the login screen, and give us your details (we will not share it with anyone) and you’ll be good to go. Later we’ll send you an email to verify the account — we ask that you do so within 24 hours (all you need to do is click a link in an email we send you).
Someone told me they invited me, where do I get my invitation?
On the web:
Click here to open the web app. When you’re in the web app, just click on the notification icon up top, then click on the invitation notification. A dialog box will appear. You can accept the invitation there.
On the phone:
In this case, all you need to do is look in your Notifications tab, and you’ll find the invite in there. See this example.
In Email:
The subject lines for these emails reads:
John Doe has invited you to “Board Name” on Glassboard!
All you’ll need to do is click on the Join link in the email. After that, if you have an account in the system, the system will ask you for a password, if not, the system will ask you to create an account.
Not seeing the invite?
I’m going to go out on a limb here and assume the board chair doesn’t have your current email address. I would go back to the board chair and ask them to re-invite you with the correct address.
Boards
How do I create a board?
On the Web
On the left hand side of the screen you will see a link below the board list that says Create a Board. Click this link and a dialog will pop up asking for a board photo and a board name.
On the Phone
- Open the sidebar
- Tap Create a Board (below the board list)
- Tap the camera to chose a picture (optional) and provide a name
- Tap Create Board
Remember that you get three boards as a new person in Glassboard. To get more boards, you need to invite new people into Glassboard. Once they accept your invitation and create an account, you‘ll get a free board.
How do I invite people to a board?
On the Web
- Click on the board you’d like to invite people to
- Click on the INVITE button on the right
- A dialog will pop up. The top box is where you add people by email address. The bottom list are people who you’re already connected with in other boards.
- click Send Invitations
On the Phone
- Open the sidebar
- Tap ‘invite people’ (below the board list)
- Tap the board you want to invite people to
- Either select people from your contacts or provide their email addresses in the form at the bottom
Remember, only the Board Chair can invite people to a board. If you are not the Board Chair, you will not be able to invite people.
How do I remove people from a board?
On the Web
- Click on the name of the board you would like to edit.
- Click the ‘members’ icon on the upper right side of the screen to open the member list
- Click the name of the person you would like to remove
- When their information shows up on the right, click on the Remove button
On the Phone
- Open the sidebar
- Tap on the gear icon next to the name of the board you want to edit
- Tap Members
- Tap the name of the member you’d like to remove
- Tap the Remove __name__ button to remove them
If you don’t see the Remove __name__ button, it means you aren’t a board chair. You can only remove people from a board if you are the Board Chair.
How do I leave a board?
On the Web
- Click on the name of the board you would like to leave
- Click the gear icon in the upper right part of the screen
- A dialog will pop up. Click the Leave Board button
On the Phone
- Open the sidebar
- Tap on the gear icon next to the name of the board you want to leave
- Tap the Leave Board button
Sharing
How do I share a message with a board?
On the Web
- Click on the name of the board you would like to share your message with
- Click inside the “write a message” box
- Click Send
New messages will show up on other board members’ phones with each new message. If you add a comment, the notification will only go to the original author of the message as well as to others who commented before you.
On the Phone
- From the news feed (All Voards up top), tap on the compose button in the upper right corner of the app
- Tap on the name of the board you want to write to
- Type your message and tap Send in the upper right corner
How do I share a photo with a board?
On the Web
- Click on the name of the board you would like to share a photo with
- Click the camera icon, choose your photo
- Type your message and click Send
On the Phone
- From the news feed (All Boards up top), tap on the compose button in the upper right corner of the app
- Tap on the name of the board you want to share the photo with
- Tap the camera icon and choose your photo (or take your photo)
- Type your message and tap Send
When you tap the photo button, you’ll be asked whether to take a photo or choose from your gallery. If you take a photo, the app will call up your camera app, and if you choose from your gallery, you’ll get to choose from a photo you’ve already taken.
Remember that photos taken while in the app are saved to your library/gallery.
How do I share a video with a board?
See How do I share a photo with a board.... and swap photo for video and you’ll get the gist.
Important: videos can take a long time to upload. Please be patient, or wait to upload when you’re on wifi. Either way, you may need to experiment with the length of the video and where you upload it. Also, both the video and the thumbnail may not be available immediately after you upload a video. Each video needs to be processed for playback on different devices.
How do I share my location?
See Sharing a message. While in the new message window, you’ll see a selector on the left side labeled Add Location. When highlighted, location is on. When location is on it will be attached to the message.
Remember that your location is sent to everyone on the board, but it only represents where you were when the message was sent.
How do I comment on a message?
On the Web
- Click inside the Write a comment box below the message
- Type your message and click Send
On the Phone
- From the news feed (All Boards up top), tap on the message you want to comment on
- Tap on the Add Comment button at the bottom of the screen
- Type your message and tap send (upper right)
When you add a comment to a message, the notification will only go to the original author of the message as well as to anyone who has commented before you.
How do I like a message or a comment?
On the Web
- Click LIKE next to the message or comment you like
On the Phone
- Tap the like button (it looks like a star and a number) next to the message or comment you like
Board Settings
How do I change the board picture?
On the Web
- Click on the board name from the board list on the left
- Click on the gear icon on the right
- Click Board Photo (unless not already selected)
- Click Change Photo
On the Phone
- Open the sidebar
- Tap on the gear icon next to the board name
- Tap on the current board photo
- Choose another photo. The new board photo will be uploaded immediately
How do I delete a board?
On the Web
- Click on the board name from the board list on the left
- Click on the gear icon on the right
- Click the Delete Board button
- Click the Delete this Board button on the confirmation dialog
On the Phone
- Open the sidebar
- Tap on the gear icon next to the board name
- Tap the Delete Board button
How do I specify whether the app sends me notifications or not?
On the Web
- Click on the board name from the board list on the left
- Click on the gear icon on the right
- Click Notifications
- Check/uncheck appropriate notification options
On the Phone
- Open the sidebar
- Tap on the gear icon next to the board name
- Notifications sliders turn to on or off
Board Members
How do I view members of a board?
On the Web
- Click on the board name from the board list on the left
- Click on the Members icon on the right
On the Phone
- Open the sidebar
- Tap on the gear icon next to the board name
- Tap on Members
App Settings
How do I change my profile picture?
On the Web
- click your name in the upper right corner of the screen
- from the drop down, click on "Profile"
On the Phone
- Open the sidebar
- Below the board list, tap on Your Name (edit profile)
- Tap on the existing image to change it
How do I change my information (name and phone number)?
On the Web
- Click your name in the upper right corner of the screen
- From the drop down, click on Profile
- (You can not edit your phone number from the web)
On the Phone
- Open the sidebar
- Below the board list, tap on Your Name (edit profile)
- Tap on your name or phone number to change it
Who can see my contact information?
Glassboard is a private system. Only the people who are on your boards can see your information, which consists of your name and phone number (if you care to include your phone number in your profile).
What are Quiet Hours and how do I set them?
On Android
- Open the sidebar
- Tap the Android menu button and tap on Settings
- Tap on Quiet Hours for Notifications
On iPhone
- Open the sidebar
- Below the board list, tap on Settings
- Tap on Quiet Hours for Notifications
How do I change my password?
On the Phone
- Open the sidebar
- Below the board list, tap on Your Name (edit profile)
- Tap on Change Password to change it
Glassboard Premium FAQs
What are the benefits of going premium?
Plenty!
Here is a complete list of features.
How do I sign up?
Sign up for Glassboard premium
here.
Can I get an invoice?
You should receive an emailed receipt upon completion of your payment. If you would like another copy, please
let us know.
Do you accept PayPal?
Not at this time, no.
How much does Glassboard premium cost?
Glassboard premium is $5 per month, or $50 for a year (you save $10 that way!).
Why was my credit card declined?
There are a number of reasons your card could have been declined. There could have been an AVS error: this means that the billing information you provided doesn’t match the billing information on record with your bank. Your card can also be declined if it is expired or if it has been entered incorrectly. Please ensure that all information you have entered is correct. If you still experience problems, contact your bank or perhaps try another card.
How do I change my subscription from yearly to monthly?
Visit the
Change Subscription page to update your account accordingly. All funds you have provided will be credited towards your new plan.
How do I cancel my premium subscription?
You can cancel your premium account
here.
How do I get extra help if my question isn’t answered here?
Visit our support page for more information.
Terminology
Board
A group of people within Glassboard. Your boards can be made up of colleagues, friends, or family. It’s all up to you. Boards are private from one another within the app: if you share photos on your family members board, only they will be able to see them.
Board members
People on your board.
Board chair
The person who creates a board is the board chair. They can invite and remove members, change the board picture, and delete the board. After a board is deleted it is gone completely: all of the photos, videos, messages, and comments are deleted from our system.
News Feed
The News Feed displays a collection of all the most recent activity from all of the boards that you belong to.
Notifications and Quiet Hours
The notifications tab displays actions taken by others on things that you’ve posted, such as someone liking or commenting on a photo of your cat.
This feature lets you specifiy a time period where the app will not send you any push or email notifications. So you can get some uninterrupted zzzs.
Managing Notifications and Quiet Hours in Glassboard from Glassboard on Vimeo.
